Can't Log On?

Have you logged on to this site before?

• If yes, you already have a user ID and password. If you can't remember them, return to the Log On page to access the Forgot User ID or Password? link.
• If no, return to the Log On page to access the Are you a new user? link.

If you've tried these solutions and still can't log on, choose Contact Us on the Log On page for further instructions.

What Is a User ID?

A user ID is an ID that uniquely identifies you on this site.

You create your own user ID and are responsible for safeguarding it. If you haven't created a user ID yet, return to the Log On page to access the Are you a new user? link. The system is not case sensitive: you can enter upper or lower case letters, numbers, or special characters from this list: @ - _ .

What is a Password?

A password is a sequence of characters you choose that, when combined with your user ID, allows you to access this site. It also keeps unauthorized users from accessing your account. Passwords are case sensitive and must contain 3 of the following rules:

• At least one lower-case character
• At least one upper-case character
• At least one number
• At least one special character

Your password should be kept confidential. If you believe that someone has gained unauthorized access to your password, change it and notify Advance America immediately.

What is a Password Hint?

When you create your password, you'll have the opportunity to set up a hint that will help you remember it. If you forget your password, you'll see the hint.

If you enter your current password correctly after you see the hint, you can keep the password and immediately access this site.

What are Security Questions and Answers?

To get quick access to the site when you've forgotten your password, you can answer 3 security questions that you chose previously. Your answers must match exactly with the answers you entered when you chose the questions.

If you don't set up security questions and answers and later forget your password, you can't access your information through the site until you request and receive a new password.